How do I place a return or exchange?
Model Off Duty Beauty will gladly accept returns on unopened / unused orders placed within 30 days. Please see our returns / exchanges page for complete information. We only accept returns for items purchased through www.modeloffdutybeauty.com. If you purchased a Model Off Duty Beauty item from a retail partner, please contact that retailer directly.
How much does shipping cost?
Economy Shipping on orders is Free. Expedited Shipping on orders is $6.99. International shipping is calculated at checkout.
How will my order be shipped?
Standard shipping is USPS or UPS. Your order will arrive approximately 4-8 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times).
How long will it take to ship?
Your order will arrive approximately 4-8 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). Please allow up to 2-3 business days for your order to ship.
Is shopping on ModelOffDutyBeauty.com secure?
We understand how important security is to you. Credit card and order data is encrypted and secure by Shopify. We do not store any payment info. All payment goes through Shopify's payment gateway. You can be assured that your order will be placed safely and securely. Please contact us at firstname.lastname@example.org with any questions.
What credit cards do you accept?
We accept American Express, Visa, Mastercard, Discover and many more. If you have a preferred method of payment that we don’t offer, please email so that we can look into it. You can write us at email@example.com.
What should I do if my order is missing or something is wrong?
Please send an email to firstname.lastname@example.org with your order number and we will get back to you ASAP.