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How do I place a return or exchange?

Model Off Duty Beauty will gladly accept returns on unopened / unused orders placed within 30 days. Please see our returns / exchanges page for complete information. We only accept returns for items purchased through www.modeloffdutybeauty.com. If you purchased a Model Off Duty Beauty item from a retail partner, please contact that retailer directly.

How much does shipping cost?

Standard Shipping on orders is $4.95.

Standard Shipping on orders $50 or more is FREE.

Expedited shipping options are available for an additional fee and will be listed at checkout.

International shipping is $9.95.

How will my order be shipped?

Standard shipping is USPS or UPS. Your order will arrive approximately 3-7 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times).

How long will it take to ship?

Your order will arrive approximately 3-7 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). Please allow up to 3 business days for your order to ship.

Is shopping on ModelOffDutyBeauty.com secure?

We understand how important security is to you. Credit card and order data is encrypted and secure. You can be assured that your order will be placed safely and securely. Please contact us at info@modeloffdutybeauty.com with any questions.

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover. If you have a preferred method of payment that we don’t offer, please email so that we can look into it. You can write us at info@modeloffdutybeauty.com.

What should I do if my order is missing or something is wrong?

Please send an email to info@modeloffdutybeauty.com with your order number and we will get back to you ASAP.

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